To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Return & Exchange Policy

  • Our top priority is your satisfaction and we are happy to do what we can to ensure a pleasant Pure Jali purchase experience.
  • If the product received does not meet your expectations, please return to PO Box 2816 New Farm 4005 Queensland, Australia. Once we receive and inspect the product, a 50% refund minus shipping costs will be issued to an Australian bank account. If your account is overseas, the refund may be processed via PayPal.
  • Alternatively, we can offer a store credit and a 10% discount on your next purchase.
  • Please note that shipping charges are paid directly to the carrier and refunds do not qualify.
  • Returns or exchanges do not qualify if the purchase is made through unauthorised retailers.

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