Return & Exchange Policy
- Our top priority is your satisfaction and we are happy to do what we can to ensure a pleasant Pure Jali purchase experience.
- If the product received does not meet your expectations, please return to PO Box 2816 New Farm 4005 Queensland, Australia. Once we receive and inspect the product, a 50% refund minus shipping costs will be issued to an Australian bank account. If your account is overseas, the refund may be processed via PayPal.
- Alternatively, we can offer a store credit and a 10% discount on your next purchase.
- Please note that shipping charges are paid directly to the carrier and refunds do not qualify.
- Returns or exchanges do not qualify if the purchase is made through unauthorised retailers.